Dispatching Technicians

The dispatch board is the central screen for managing your team's day. It shows all assigned stops by technician, an unassigned queue, and tools for reordering and optimizing routes.

The Dispatch Board

The dispatch board is divided into columns — one per technician — and an Unassigned Queue on the right side.

Each column shows:

• The technician's name and today's stop count
• Stops listed in route order
• Estimated total drive time (when routing is enabled)

Assigning Jobs

Drag and drop from the Unassigned Queue to a technician column to assign a job.

Or click any job and use the Assign button to select a technician and date.

You can assign jobs to future dates by selecting the date from the date picker at the top of the board.

Reordering Stops

Drag stops within a technician's column to reorder them manually. The route total updates in real time.

To let RoutePilot order stops for minimum drive time, use the Optimize Route button on the technician's column (see Route Optimization).

Last-Minute Changes

When a technician calls in sick or a job needs to be moved:

1. Click the job on the board
2. Select Reassign to move it to another technician
3. Or select Reschedule to move it to a different date

Reassigned jobs return to the Unassigned Queue so you can place them explicitly.

Conflict Detection

RoutePilot highlights potential conflicts:

• Overlapping times — if two stops are scheduled at the same time for the same technician
• Technician unavailability — if a stop is assigned on a day the technician is not scheduled
• Overloaded routes — if the estimated time exceeds a technician's available hours

Conflicts appear as warnings on the board. They do not block dispatch but should be resolved before routes go out.

Next Steps

• Route Optimization
• Customer Communications